Why I’m joining Pavilion

Government-sized impact at the speed of technology

I’m so excited to share that I will be joining Pavilion. I’m eager to start on our essential and extremely urgent mission: making government work better.

I recognize that I’m privileged to interact with our government only a few times a year: tax season, car registration renewal, jury duty. During these moments, I’ve often felt frustrated by slow, bureaucratic processes and poor customer experience. But for me, these experiences are mainly inconvenient, not life-altering.

At the Chan Zuckerberg Initiative, I began to understand how much government impacts families near the poverty line. For Americans who can only afford to travel by public transit, buy food with SNAP benefits, and pay for housing with vouchers, government inefficiency is not just an inconvenience. Nearly half of all Americans live in a household that benefits from one or more government programs. For these households, unresponsive, slow, or low-quality services can cripple access to income, food, and shelter. There is no opt-out. When critical services fail to work, they cause enormous pain and difficulty. That’s why making government work better is a social justice problem.

I believe that philanthropic and nonprofit contributions matter, but when it comes to scale, government matters more. In the US, philanthropic spending on safety net programs like food, housing, and health is about $42 billion each year. But federal government spending on these programs, not even including Medicaid, is more than 10 times that amount.

At Pavilion, we have a special opportunity to use technology to make government work better. Public procurement is a critical process that affects how local U.S. governments spend $1.5 trillion of taxpayer dollars each year. Public purchasing should connect policy goals to delivery. To make public transit more efficient, you have to buy an electric fleet. To rebuild after wildfires, you have to contract for construction services. To run any office, you need office supplies and software. Too often, the procurement process is a barrier, or at least a stumbling block, to delivering public services. Since governments must purchase from competitively bid contracts, they can either run a new competitive bidding process — which takes 4–24 months — or use a contract that another agency has already created. Today, searching for shareable contracts is hard; it happens mainly via phone calls and emails instead of digital search. Hundreds of billions of dollars are wasted each year because governments don’t have the information they need to buy more effectively.

This information-access problem is largely ignored by technologists and venture capitalists, though it affects nearly 7% of total US GDP and hundreds of millions of Americans. Pavilion allows governments to find and reuse competitively bid contracts. This saves government employee time and taxpayer money, and reduces the costs of selling into government for suppliers.

I never aspired to found a technology company, and I certainly didn’t expect to be building a startup with an infant and a toddler at home. But after learning about Pavilion, I knew I had to join. I believe at Pavilion, we have the opportunity to achieve impact at the scale of government, while innovating at the speed of technology. I’m excited for the journey ahead, and I hope you’ll join us.